Reason for return
too big/too smallFitOther idea of the articleOtherDamaged goods
Exchange of goods
Service phone: 0211-86286135
Type of freight pickup
Within Germany: Direct pickupWithin Germany: drop off at the post office
For direct pickup within Germany, we can have the package picked up from your home within two business days. You will receive the return slip in a separate e-mail. Please stick it on the package. Your package will be picked up the following day.
If you want to deliver your package to the post office yourself, you will receive the return slip in a separate e-mail. Please stick it on the package and hand it in at the post office.
Please understand that we can not pick up returns from abroad. Please return the package directly to us at your expense. Thank you for your understanding.
Example: "I would like to return the item with #XXXX. The amount will be refunded." Or "I would like to receive the item with no.#XXXX in another size."
Within 14 days after receipt of your goods you can exercise your right of withdrawal. Please note that returns sent without being prepaid will not be considered.